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HSBC is a big problem

September 28th, 2006 at 05:00 pm

I can't log in to my new HSBC account -- AND they sent the customer ID and Password to my OLD address in Georgia, but sent the ATM card and PIN to my NEW (as of last december) address in Maryland! What is up with that!

I confirmed the amounts weeks ago and got all the info in the mail, but every time I try to log in it says "We're Sorry The service may be unavailable. Please close and reopen your browser and try again. If the problem persists, please call....". So I call, because the problem has persisted for DAYS and I'm onl hold forever because I don't have an account number until I can actually LOG ON! So I wait and wait and wait until I get on with someone who can't understand me and then we LOSE THE CONNECTION!

I have an accoutn with ING and it has been so great to use. I'm very disappointed in HSBC and am ready to withdraw the initial deposit and cancel the account altogether. I don't need this headache!

UGH!

2 Responses to “HSBC is a big problem”

  1. LuxLiving Says:

    Hey GTBDF how are you doing? Get everyone moved?

    I experienced similar headaches today with Emigrant Direct!

  2. Great to be Debt Free Says:

    Hi Lux! Yes, everyone is moved, but not without major problems for my sis and bro-in-law. Poor guys--they just can't catch a break.

    I just got off with HSBC-- was on with them for 45 minutes and it's still unresolved!

    Hope you're well, though! I've missed ya!

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